Information
Find answers to frequently asked questions about Chaos & Co. by Cadena. We're here to help you with any questions or concerns you may have before making a purchase. Explore our policies and learn more about our commitment to customer satisfaction.
Frequently asked questions
Here are some of the most common questions we receive at Chaos & Co. by Cadena. If you can't find the answer you're looking for, please don't hesitate to contact us!
What is your return policy?
Are your items brand new?
Yes! All clothing and accessories sold at Chaos & Co. by Cadena are brand new, carefully selected pieces.
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location, but most orders arrive within 5–10 business days after processing.
Do you offer local pickup?
At this time, Chaos & Co. by Cadena is an online-only boutique. Local pickup may be offered in the future—stay tuned!
We want you to love your purchase! Returns or exchanges are accepted on unworn, unwashed items with tags attached within 7 days of delivery. Final sale items are non-refundable.
How do I know what size to order?
Each product listing includes sizing details. If you’re between sizes or unsure, we recommend sizing up for comfort. Still unsure? Feel free to reach out—we’re happy to help!
What payment methods do you accept?
We accept major credit/debit cards and other secure online payment options available at checkout.
Will you be adding new items?
Yes! New clothing and accessories are added regularly. Follow us on social media and check back often so you don’t miss out.
How can I contact you?
You can reach us through the Contact page on our website or by sending us a message on our social media platforms. We aim to respond within 24–48 hours.
Embrace the chaos
Still have questions? At Chaos & Co. by Cadena, we're committed to providing you with the best possible shopping experience. If you need further assistance, don't hesitate to reach out. We're here to help!